What is Nova Fragrances?                                                                                                       Nova Fragrances is the discount High Brand Designer Fragrances & Cosmetic store. More Info
 

Does Nova Fragrances have a store?                                                                                             Yes. The store is located in Chicago                                                                                         

Edgewater                                                                                                                                5936 N. Broadway Chicago, IL 60660                                                                                       
Lincoln Park/Gold Coast                                                                                                        Planned to open in August 2007                                                                                                                  

Does Nova Fragrances sell imitations or irregulars?                                                                  No. Nova Fragrances only sells the highest quality name-brand designer merchandise. The brands we offer and, in most instances, the particular items of merchandise we offer, are the same as those found in many of the finer department stores and specialty shops. In many instances, our merchandise was not obtained directly from the designer but rather was purchased from reputable resellers at a discount. This, in turn, permits us to pass the savings on to you. In this regard, Nova Fragrances expressly disclaims any indication that it is an authorized dealer or agent of the designers or manufacturers whose goods are offered on this site.


I put something in my shopping bag and it's gone. why?
If you choose to leave the site without checking out, your shopping bag will only retain your selections for a two-hour time limit. That means the next time you come to visit Nova Fragrances, the items may not still be in your shopping cart. They are placed back onto our virtual shelves so other customers have the opportunity to make a purchase.  Because Nova Fragrances sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!


Will you be ordering more of my favorite item(s)?
Our team of buyers search throughout the fashion world to provide you with terrific merchandise and values. Unfortunately, products we carry may only be available to us in limited quantities. We apologize for this inconvenience; however, we are constantly updating our product offering. Make sure to stop by often in order to see our newest selection of items.



How do i make purchases on Nova Fragrances?
To purchase any item, start by clicking on a category in the left navigation bar. You can either shop by category (the options are listed on the left-hand side of the page) or shop by designer (listed alphabetically on the drop-down menu). When you click on a small product photo, you'll be taken to a product description page where you'll see a larger photo. On each product description page is a grey purchasing box. Simply, type in the quantity you'd like and click the "Add to cart" button. Add as many items as you'd like to your shopping bag in this same manner. When you're ready to make your purchase, start from the shopping cart page and click the "Checkout" button. Follow the steps through checkout, entering the shipping address and payment information and "Place Your Order" on the final order review page. It's that easy.


What forms of payment do you accept?
Nova Fragrances is proud to accept PayPal, debit/check cards as well as American Express, Diners Club, MasterCard, Visa, Discover Card and JCB. Remember, your credit card will only be charged once your purchase is shipped (never before that point).

We do not accept checks or cash-on-delivery (C.O.D.).


Can i order by phone or fax?
We would be happy to take your order by phone; but to protect your security, we do not accept faxed orders. Please feel free to contact us toll free, within the United States, at: 800-785-3308 EXT. 1 SALES if you are located outside of the United States, call 773-989-0509 We are open 7 days a week, from 10 AM Central to  9 PM  Central Time (GMT -06:00). For all other times, please contact us by email at sales@novafragrances.com.


Do you sell gift certificates?
At this time, we do not offer gift certificates for sale on the site. However, this is something we're working on for the future.


Is it safe to use my credit card on novafragrances.com?
Yes, shopping at Nova Fragrances is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Nova Fragrances ever see it.

In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our Nova Fragrances Security Guarantee. And for you, it means there is no risk shopping at novafragrances.com.


Is my personal information kept private?
Nova Fragrances is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.
Please read the complete Nova Fragrances Privacy Policy.


How much do you charge for shipping and sales tax?
Standard shipping to anywhere in the Continental United States is only $6.50 per order. There are additional charges to ship outside the U.S. and to express ship orders. See our complete Shipping Info. Nova Fragrances currently charges sales tax 9.00% for items being shipped to Illinois.

Do you ship to my country?
novafragrances.com launched in the United States in September of 2003. To view a full list of the countries we presently ship to, please consult our international shipping chart in the main Shipping Info section.


oops... is it too late to make changes to my order?
In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact a Nova Fragrances Rep. with your order number. You may contact one of our Nova Fragrances sales representative by clicking here or if you wish  contact us by email at sales@novafragrances.com


How long will it take to receive my order?
The length of time it takes to receive your order depends where the shipment is going. We ship most orders within 2 business days. A typical order shipped by USPS to an address in the Continental U.S. will take from 2 to 3 business days to reach its destination.


What is your return policy?
If for any reason you are not satisfied with a product, please contact our shipping department to obtain an RMA number, before sending the item back. Please remember you MUST obtain an RMA number. We guarantee that all products you buy are brand new and 100% authentic. If your item was insured and damaged during shipment, please contact us and we will send you proper instructions on how to file a claim. If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. When returning an item, please make sure to use the original packaging with all accessories. There is also a 20% restocking fee on Items that were returned not in original packaging.


Say if the item I received is incorrect?
We will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).

Do you have a catalog i can order from?
Nova Fragrances does not have traditional paper catalogs yet but  this is something, we're working on for the future.

Who do i contact to carry my goods?
We are always working to improve the selection of great name brand and designer fragrances or cosmetics. Please feel free to send an email to our purchasing department: Contact Please include your name, company name, telephone number, what you sell and your email address.


Does  have an affiliate program?
Yes! To learn more about Nova Fragrances affiliate program, please visit our affiliate program information pages by clicking the link in the bottom navigation of any page on our site.


How do I use a promotional coupon code?
To use the promotional code you have, please follow these steps:
Choose the items you wish to purchase
When you have finished shopping, click on "Checkout" button. The items you are ready to buy will be listed. Click on "ckeckout". button again and enter shipping, billing, and payment information required on the bottom of the page you will see "Coupon or Discount Number" field. Enter the promotional code you wish to use (remember they are case-sensitive); and then click "Continue".
Your promotional code will be automatically applied on the review Order page.

Please note: Gift Certificates Promotional codes can only be used once and cannot be combined with any other discount or promotion.


What else do I need to know about promotions?
Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated. One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions. Promotions do not apply to gift certificates, gift-wrapping, shipping, applicable taxes or duties or similar services. Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted. Free shipping promotions are valid for U.S. standard ground shipping within the 50 United States. For promotions requiring a minimum order size, charges for gift-wrapping, shipping, applicable taxes and duties, and credits from gift certificates do not count towards the minimum order size requirement. For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item. If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order. If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order. Promotional items are available only while supplies last; Nova Fragrances does not issue rain checks for items that run out of stock. Nova Fragrances can, at its sole discretion, extend or terminate a Promotion at any time.